Frequently Asked Questions (FAQ)
1. What types of lighting products do you offer?
We specialize in a wide range of lighting solutions, including:
Ceiling Lights & Fans
Gate Lights
Projector Lights
Vanity Lights
We are continuously expanding our collection to include smart lighting controls and energy-efficient options.
2. How can I place an order?
Simply browse our online store, add your favorite products to the cart, and proceed to checkout. We accept secure payment methods for a smooth shopping experience.
3. Do you offer international shipping?
Yes. We ship worldwide. Shipping costs and delivery times vary depending on your location. You can check shipping options at checkout.
4. How long will it take to receive my order?
Orders are typically processed within 2–5 business days. Delivery times depend on your shipping destination:
Domestic (China): 3–7 business days
International: 10–20 business days
You will receive a tracking number once your order has been shipped.
5. What is your return and refund policy?
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery (items must be unused and in original condition). For more details, please see our Return Policy.
6. Do your products come with a warranty?
Yes, all of our products are tested and certified to meet strict quality standards. Most items come with a 1-year warranty covering manufacturing defects. Please contact our support team if you need warranty assistance.
7. Can I track my order?
Absolutely. Once your order is shipped, you will receive an email with a tracking number. You can also track your order anytime on our Track My Order page.
8. How can I contact customer support?
Our support team is always here to help. You can reach us via:
Email: [email protected]
Phone/WhatsApp: +86 19124047456
Contact Form: Submit a Ticket
9. Do you provide bulk orders or custom lighting solutions?
Yes. For wholesale, bulk purchases, or custom project requirements, please contact us directly. Our team will be happy to discuss tailored solutions for your needs.
10. Why choose Pinjin Trading?
High-quality, certified products
Competitive prices
Wide variety of modern lighting solutions
Excellent customer service and after-sales support
✨ Tip: If your question isn’t answered here, visit our Help Center or reach out to us directly—we’ll be glad to assist you.