Pinjin Trading Help Center
Welcome to the Pinjin Trading Help Center! We are here to provide quick and clear guidance on your shopping experience, from browsing our products to receiving your order. Explore the sections below to find answers to common questions and helpful resources.
1. Orders & Shopping
How to Place an Order:
Browse our lighting collection, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your secure payment.
Order Confirmation:
After placing your order, you will receive an email confirmation with your order details.
Changing or Canceling an Order:
If you need to modify or cancel your order, please contact our support team as soon as possible. Changes cannot be guaranteed once the order is processed.
2. Shipping & Delivery
Shipping Options:
We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Delivery Times:
Domestic (China): 3–7 business days
International: 10–20 business days
Order Tracking:
You will receive a tracking number once your order ships. Track your package anytime on our Track My Order page.
3. Returns & Refunds
Return Policy:
If you are not completely satisfied, you may request a return or exchange within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
How to Initiate a Return:
Submit a request through our Return Policy page or contact our support team directly for instructions.
Refund Process:
Refunds are processed after the returned item is received and inspected. It may take 5–7 business days to reflect in your account.
4. Products & Warranty
Product Quality:
All products are carefully selected and tested to meet high-quality standards.
Warranty Information:
Most products come with a 1-year warranty covering manufacturing defects. Contact our support team if you need assistance.
Custom Orders & Bulk Purchases:
We accept bulk orders and can provide tailored lighting solutions for your project. Contact us to discuss your requirements.
5. Account & Payment
Creating an Account:
You can create an account to track orders, save favorite products, and simplify future purchases.
Payment Methods:
We accept multiple secure payment options to ensure a smooth checkout experience.
Forgot Password:
Use the “Forgot Password” link on the login page to reset your password.
6. Customer Support
Contact Us:
Our team is here to help you with any questions or concerns. Reach out via:
Email: [email protected]
Phone/WhatsApp: +86 19124047456
Submit a Ticket: Contact Form
Additional Resources:
Helpful Tip:
Bookmark this Help Center to easily access support, track your orders, and stay informed about special offers and new products.